1. Policy Overview
Gourisen Private Limited is committed to student satisfaction. This Refund & Cancellation Policy outlines the specific rules, timeframes, and processes for requesting refunds on our platform.
2. 72-Hour Seat Booking Rule
If you have paid a partial amount to book or reserve a seat in a cohort or live session, you may cancel your booking and request a full refund within exactly 72 hours of the booking transaction.
3. Expiration of Seat Booking Refunds
After the 72-hour window expires, seat booking fees become strictly non-refundable as that seat was removed from public availability.
4. Conversion to Full Course
If you convert a seat booking into a full course purchase by paying the remaining balance, the 365-Day rule for full courses will then apply to your purchase.
5. 365-Day Full Course Request Period
For full course or package purchases, we offer an unprecedented 365-day request period. You may submit a request for a refund any time within 365 days of your original purchase date.
6. Course Completion Exception
If you have consumed more than 50% of the course material or downloaded the course certificate, the 365-day refund eligibility is voided.
7. Refund Processing Schedule
While requests can be submitted within 365 days, the actual refund processing will only occur after the applicable course, package, or ID validity period completely ends for that purchase.
8. No Reason Required
We believe in our product. You are not required to provide a specific reason or justification when submitting an eligible refund request within the stipulated guidelines.
9. Submission Method
All refund requests must be submitted in writing via email to support@gourisen.com from the registered email address used for the purchase.
10. Request Verification
Upon receiving your email, our team will verify the transaction ID, purchase date, and consumption metrics to confirm your eligibility.
11. Refund Processing Timeline
Once your eligible refund reaches its processing date (after ID validity ends), the funds will be credited back to your original payment method within 7-10 business days.
12. Original Payment Method Only
Refunds can only be sent back to the original credit card, bank account, or UPI ID used during the purchase. We cannot issue refunds to alternate accounts for security reasons.
13. Account Suspension During Refund
Upon the approval of a refund request, your access to the associated course materials and platform features will be immediately suspended.
14. Non-Refundable Items
Certain items are strictly non-refundable, including administrative fees, physical merchandise, and previously applied discount values.
15. Bundle & Package Refunds
If you purchased a discounted bundle of multiple courses, you cannot request a refund for a single course within that bundle. The entire bundle must be refunded, revoking access to all associated courses.
16. EMI and Financed Purchases
If you purchased using a third-party EMI or financing provider, your refund will be processed to the provider. You are responsible for any interest or processing fees charged by the financier.
17. Technical Issues & Defects
If you are unable to access the course due to persistent technical defects on our end that we cannot resolve within 7 days, you are entitled to an immediate refund bypassing the standard waiting period.
18. Disciplinary Cancellations
If your account is terminated by Gourisen due to a violation of our Terms & Conditions (e.g., sharing accounts, piracy), you forfeit all rights to a refund.
19. Changes to Curriculum
Routine updates or changes to the course curriculum or instructor lineup do not constitute grounds for an immediate refund outside the standard policy.
20. Duplicate Payments
If you accidentally make a duplicate payment for the same course, please notify us within 48 hours. Duplicate payments will be refunded immediately, bypassing all other rules.
21. Policy Abuse
We monitor refund requests to prevent abuse. Users who repeatedly purchase and refund courses may be permanently banned from the platform.
22. Contact & Support
If you need assistance with a refund, please contact our billing department:
Email: support@gourisen.com
Phone: +91 18001218225 (Mon-Fri, 10 AM to 6 PM IST)
23. Dispute Resolution
In the event of a dispute regarding refund eligibility, the decision of Gourisen Private Limited's management shall be final and binding.
24. Modifications to Policy
We reserve the right to modify this Refund Policy. The policy active at the exact time of your purchase will govern your transaction.